Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund, your item must be returned in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a refund, you can contact us at aoa@anglicanoverseasaid.org.au. Please note that returns will need to be sent to the following address:

PO Box 1339
Fitzroy North VIC 3068

If your refund is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.

You can always contact us for any return or refund questions at aoa@anglicanoverseasaid.org.au.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can then make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at aoa@anglicanoverseasaid.org.au.